Shipping policy
Thank you for shopping with us! This Shipping Policy outlines how we handle orders shipped from the Dominican Republic.
Processing Time
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed, shipped, or delivered on weekends or Dominican Republic public holidays.
Shipping Methods & Delivery Times
We partner with reliable couriers to ensure safe and timely delivery. Estimated delivery times are as follows:
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Standard Shipping: 7–14 business days
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Express Shipping: 3–7 business days
Please note that delivery times are estimates and may vary depending on customs clearance and courier delays.
Shipping Costs
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Shipping fees are calculated at checkout based on weight, size, and destination.
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Promotional free shipping offers will be clearly indicated when available.
Customs, Duties & Taxes
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All orders shipped from the Dominican Republic to the United States may be subject to import duties, taxes, and customs fees.
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These charges are the responsibility of the customer and are not included in the item price or shipping cost.
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We recommend checking with your local customs office for details on potential charges.
Tracking Information
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Once your order has shipped, you will receive a confirmation email with a tracking number.
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Tracking updates may take up to 48 hours to appear.
Delays & Exceptions
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We are not responsible for delays caused by customs processing, courier service issues, or unforeseen events (e.g., weather, strikes, or natural disasters).
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If an item is lost or severely delayed, please contact us and we will work with the courier to resolve the issue.